According to Namuli, success in today’s insurance industry goes beyond sales as it is defined by trust and empathy as agents walk the journey with clients in society with a shared responsibility for growth.
According to Namuli, success in today’s insurance industry goes beyond sales as it is defined by trust and empathy as agents walk the journey with clients in society with a shared responsibility for growth.
She was speaking on Wednesday at Hotel Africana in Kampala during the 4th Annual Insurance Agents Convention held under the theme: “Becoming a Champion of Protection: Performance & Purpose in the New Insurance Era.
“At its heart, insurance protects families, businesses and livelihoods from uncertainty. This is not just about statistics or penetration, but about trust. Agents are not just sellers; they are builders of trust and the face of protection,” Namuli noted.
Jonan Kisakye, the Uganda Insurers Association (UIA) chief executive officer, highlighted the sector’s progress, noting the remarkable growth of the convention that now boasts of over 400 delegates compared to just 50 at the inception.
He further acknowledged the role of Absa Bank Uganda in the insurance ecosystem through bancassurance, reaffirming the UIA’s commitment to strengthening collaboration across stakeholders to drive leadership and innovation within the sector.
“I want to assure delegates that the convention will provide meaningful engagement on key areas, including compliance, taxation, and personal development. These are areas of concern, and we are sure that once we address the plight of agents, then we shall witness growth,” Kisakye stated.
Joshua Muyomba, Chairman of the Uganda Insurance Agents Association (UIAA), emphasized the importance of collaboration, growth, partnerships, and industry influence in strengthening institutions and expanding global engagement. He noted that insurance agents must evolve into structured agencies with clear vision and long-term impact.
David Wandera, Managing Director of ABSA Bank, in his keynote address, described this as a defining moment for the insurance industry. He highlighted the increasing expectations placed on financial advisors, pointing to a societal shift in expectations and the importance of protection and resilience among agents.
The passage concludes by mentioning the Annual Insurance Agents Convention and the Insurance Agents Awards ceremony, which recognize and celebrate the contributions of insurance agents to the industry.
Source: The New Vision (click here to view)
